Medicine, Health and Wellness Resources
- It is normal to feel stress, anxiety, grief, and worry during times of public crisis. North Texas Behavioral Health Authority (NTBHA) has developed a dedicated COVID-19 mental health support line available to provide trauma informed support and psychological first aid to those experiencing stress and anxiety during this time of crisis. The NTBHA COVID-19 Mental Health Support line can be reached at 833-251-7544.
- The Metrocare Coronavirus Support Line is available during normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.
- North Texas Behavioral Health Authority - Individuals can contact the 24/7 COVID-19 Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.
- Contact the SAMHSA Disaster Distress Helpline 1-800-985-5990 that provides 24/7, crisis counseling and support to people experiencing emotional distress.
- Call NAMI Helpline at 800-950-NAMI (6264) Monday - Friday between 10 am and 6 pm for mental health resources.
Crisis Help Lines
- National Suicide Prevention Lifeline - 1 (800) 273-8255
- Suicide Crisis Center - 24 hours - (214) 828-1000
- Crisis Text Line - Text the word HOME to 741741
- Crisis Text Line - Special keyword for students of color - Text the word STEVE to 741741
Medication Assistance FAQs
My medications are too expensive for me. Is there a way to get my medications at a lower cost?
Yes. There are several ways to decrease the cost of your medications.
- If you take brand name medications, you can talk to your doctor about generic medication options that may treat your health condition just as well while costing you less money.
- If you take generic medications, some retail pharmacies have savings plans that may provide better savings than your insurance.
- If your medication only comes as a brand name and there are no generic alternatives, some manufacturers of brand name medications offer copay savings cards or coupons that can be combined with some insurances to lower your copay.
- There are many online prescription savings websites such as GoodRx, NeedyMeds, and RxAssist that offer resources for medication savings.
Are there additional savings options if I have Medicare?
Possibly. Copay savings cards and coupons cannot be combined with Medicare insurance plans. However, if a cash-price discount is cheaper than your Medicare copay, you can choose to purchase the medication at the cash price.
I’m concerned about the risk of going to pick up my medications at the pharmacy. Are there alternate ways to get my medications?
Yes. Some retail pharmacies offer delivery services, so you should check with your local pharmacy to see what they provide. Additionally, many insurance companies offer mail-order pharmacy services.
I’m having trouble getting an appointment with my doctor and I’m worried about not getting my prescriptions refilled. What options do I have?
Many doctors are offering virtual telemedicine appointments and scheduling lab tests only if necessary. Check with your doctor to see if they offer these services, or see if they can write you a one-time prescription refill to get you by until your next office visit can be scheduled.
I’m worried about running out of my medications during the pandemic. Am I able to get my medicines refilled early?
Possibly. Some insurance companies have relaxed their medication refill policies during the time of the pandemic to allow members to refill their medications earlier and avoid running out. You can ask your local pharmacy to process a refill, and if it’s too soon, they can tell you the next date that your medication can be filled. Or you can contact your insurance company to see what their current refill policy is.
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Health Questions from the CDC and WHO
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